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Within 72 hours of the submission of your claim, Casitas del Monte will verify the lower rate, we may request additional information and documentation (such as a screenshot) from you in order to confirm the lower online rate. Please keep copies of all documentation supporting your claim.

Upon verification of eligibility and documentation for your claim, Casitas del Monte will send you a confirmation email notifying you that a refund and credit will be issued. Refunds will only be issued to the credit card account charged for the original booking. Casitas del Monte courtesy credits will only be issued to the customer account under which the qualifying booking was confirmed and must be applied toward a reservation on Casitas del Monte within one (1) year from date of issuance.

If you would like to speak with a Casitas del Monte Travel Concierge please contact us at (866) 986-9493.

Best Rate Guarantee Claim

First Name*
Last Name*
Email*
Phone
Confirmation Number*
Reservation City*
Accommodations Name*
Check In Date*
MM slash DD slash YYYY
Check Out Date*
MM slash DD slash YYYY
Amount Paid for Reservation*
Lower Rate Website URL*
Lower
110% Best Rate Guarantee Terms and Conditions The 110% Best Rate Guarantee is available to any customer who books qualifying accommodation(s) through the Site on or after June 1, 2023, using a valid credit card with a United States billing address. Packages, deals, or bundles that may include additional amenities such as parking, meals, or entertainment, deals, and vacation packages are not eligible. Claim submission deadline: Claims can be submitted up to 72 hours within the hotel or resort cancellation fees period. Note: Some hotels or resorts charge a cancel penalty regardless of when the reservation is canceled. The cancellation deadline is listed under the applicable hotel or resort policies. Claims received after these deadlines will not be honored. Price difference cannot be due to taxes, fees, or a change in or use of a different foreign exchange rate. A multi-night booking constitutes one booking and cannot be broken up into individual bookings/stays to file separate claims including, for example, booking a room for every other night of a stay, and booking individual nights through different email addresses. The 110% Best Rate Guarantee does not apply to accommodation(s) 1) booked through or in combination with frequent stay, loyalty, points or other reward type programs; 2) booked using coupon or promotion codes or travel vouchers provided by a supplier; 3) won through contests or sweepstakes; 4) rooms booked on websites that do not allow you to see the name of the hotel company until your reservation is complete 5) booked through third-party travel agents and or listing sites representing Casitas del Monte. Casitas del Monte reserves the right to deny any claims that cannot be verified, or for which you have provided incomplete information, including any claims that are documented only with screenshots from a metasearch site, and not with screenshots from an actual booking site. For purposes of these terms and conditions, a metasearch site shall mean any application or internet website that accepts travel service data (including without limitation airfares, hotel rates, and/or car rental rates) from the travel service suppliers or other travel service companies (collectively, the “Travel Suppliers” and aggregates such data into an integrated display based upon user searches, and then directs customer referral traffic to such Travel Suppliers for booking and/or ticketing on such Travel Suppliers’ own websites. Casitas del Monte will not be liable for the payment of any claims under the 110% Best Rate Guarantee with respect to rates loaded in error by ResorTime or the hotel company or any printing, typographical, administrative or technological errors in any materials relating to rates backed by the 110% Best Rate Guarantee. Void where prohibited by law. Casitas del Monte reserves the right to modify or cancel the 110% Best Price Guarantee at any time without prior notice. Any modification will be effective upon posting of modified 110% Best Rate Guarantee Terms and Conditions on the Casitas del Monte Web site. Any cancellation will be effective upon removal of references to the 110% Best Rate Guarantee and the 110% Best Rate Guarantee Terms and Conditions from the Casitas del Monte Web site. Verification of Claims Following submission of a claim, a Casitas del Monte Travel Concierge will contact you via e-mail. If we are unable to replicate the lower rate, we may request additional information and documentation (such as a screenshot) from you in order to verify the lower online rate. Please keep a copy of all such documentation. Casitas del Monte reserves the right to deny any claims that cannot be verified, or for which you have provided incomplete information. Upon verification of the lower online rate, Casitas del Monte will send you a confirmation email notifying you that a refund and credit will be issued. Credits are valid toward future Casitas del Monte accommodations booked on CasitasdelMonte.com within one year of the issuance date. A credit will only be issued to the customer account under which the qualifying booking was made.
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